Our History

The core team of Havosh Technology Development was established in 1999 under the name Opico, with the goal of providing network, software, and telecommunications services. The company launched its first contact center in 2000 to deliver improved services to its customers.

In its early years, the company focused on developing enterprise software to enhance business management and customer interactions. From this perspective, Havosh can be considered one of the pioneers of Customer Relationship Management (CRM) software, addressing what later became recognized as one of the most important needs for businesses.

Shortly after its establishment, the company entered the telecommunication centers sector and began offering business communication systems for the first time. The year 2001 marked a key milestone for the company with its entry into network-based telephone systems (VoIP).

Providing network-based telephone services for external calls was one of the company’s most important offerings to the public, branded as OP Call, and it earned a respected position among the citizens of Tehran. However, with the rapid expansion of this technology and its availability from other companies and even individual providers, this service was discontinued after one year. It was replaced by the development of account management software, which was offered to VoIP service providers to help them manage their cusromers.

From the beginning of its journey until 2005, alongside its other services, the company also provided telephone center installations under the SIEMENS brand.

AVAYeRASA
in 2008, the company changed its name to (AVAYeRASA) and continued its activities in IP-based telecommunication systems under the AVAYA brand, acting as the official representative of AVAYA in Iran. Today, having successfully executed hundreds of VoIP and Call & Contact Center projects under the AVAYA brand, the company is recognized as a market leader in the country.

since 2015, following significant changes in the company’s structure, expanding into new areas—including contact center services and cloud communication solutions—has been one of the company’s main objectives.

Throughout these years, the company has always considered service quality more important than sales volume. It has never focused on acquiring more customers for the sake of growth; instead, it has built its reputation on maximizing customer satisfaction in practice.

Havosh

The company decided to change its name from “AVAYeRASA”, which previously reflected its main focus on communication systems, to “Havosh Technology Development” with the brand name “Havosh”, adopting a strategy based on cutting-edge technologies.

With a team of specialized experts and years of experience in the ICT (Information and Communications Technology) sector, Havosh has become one of the most successful companies in this field and, entering its third decade of activity, is recognized as one of the leading names in the country.

Continuing the path forward

With over two decades of experience, a team of experts, and a focus on sustainability, quality, and technical expertise, Havosh remains one of the leading providers of intelligent telecommunications and contact center solutions for small, medium, and large businesses—and this journey continues with your trust.