Today, communications is no longer “just calls.” It is mission-critical infrastructure that shapes customer experience, operational resilience, and the management of sensitive, high-impact events.
At Havosh, our mission is to build a platform your organization can rely on to communicate more reliably, respond faster, and make smarter decisions—not through slogans, but through data and sound architecture.
At Havosh, we design our solutions as one integrated ecosystem:
- Contact Center & Customer Engagement
- VoIP & Unified Communications & FoIP
- Paging & Emergency Notification – Multi-Zone (SIP/Multicast)
- Communication Monitoring (Monitoring/Recording/QA)
These layers enable you to move beyond “call handling” toward skill-based routing, IVR-driven self-service channels, real-time visibility into queues and SLA, supervisor coaching and intervention, and precise notifications for the right teams and zones—when seconds truly matter.
Our key differentiator, however, is an intelligent platform called Callitix—the analytics-driven heart of Havosh—where AI turns conversations and events into insight. Speech analytics, topic/keyword extraction, quality and compliance scoring, trend and anomaly detection, contact-volume forecasting, and customer experience signals become actionable value that flows directly into your processes.
That’s why we take deep integration with CRM, ticketing systems, databases, and APIs seriously—so you have a clear operational path across every stage, from interaction capture to ticket creation, performance evaluation, and sustainable continuous improvement.
If you are looking for a partner who can both design your communications architecture correctly and inject “intelligence” into your operations, we would be pleased to run a short demo, assess your current state, and recommend the optimal path forward.
Ali Parsa
CEO, Havosh