Solutions and Products

Communication Systems

A stable, professional, and integrated system for your business. With our telephone system and unified Communication, you can manage organizational calls and communications.

Contact Center

Faster and more professional responses for your customers. With Havosh Contact Center , managing calls, monitoring operator performance becomes easier and increasing productivity.

Video Conferencing

Simple and efficient online video meetings with Havosh Video Conferencing.  Experience Higher and uninterrupted audio and video quality and effective interactions.

Security

Havosh secures its solutions to reduce the risk of fraud. Our infrastructure includes safety measures that protect privacy and ensure the security of customers data.

Paging and Alerts

At Havosh, we deploy a SIP/Multicast alert system, through custom scenarios, reliable notifications and clear calls in emergency situations.

Intelligent Solutions

Havosh, with its intelligent contact center, helps your business optimize operational costs, enhance customer experience, and boost revenue.

Havosh’s Solutions and Products Suitable for?

Small Business

لوگو بیزنس

Basic communications and contact center:
VoIP system, call queue, IVR, call reports, light ticketing, basic security, paging and simple alert system, fax.

Medium business

لوگو بیزینس

Managerial visibility, structured supervision, and multi-layer paging, including:
VoIP system, Call Center system, call queues and queue management, multi-level IVRs, real-time dashboards, monitoring.

Large Business

آیکن بیزینس

Large-business–grade resilience, compliance, and security, including:
Advanced reporting and analytics, security and auditing, deep CTI/DevLink integration, AI-driven analytics, paging and multicast capabilities, high availability (HA) and clustering.

بک گراند

Capabilities and Features

ACD

IVR

Outbound Dialer

Monitoring

Reporting

QA

API / DB / CRM Integration

Paging / Alarm

Video Collaboration

HTXFax (e-Fax / FoIP)

AI Analytics

video conferance - ویدیو کنفرانس

Video Collaboration

acd - توزیع هوشمند تماس

Automatic Call Distribution

ivr - پاسخ‌گویی خودکار تعاملی

Interactive Voice Response

outbound dialer - سامانه تماس‌گیر خودکار

Outbound Dialer

پایش‌ تماس‌ها و عملکرد کارشناس‌های تماس - monitoring

Monitoring

reporting - گزارش‌های تحلیلی

Reporting

Guaranteed quality - ارزیابی کیفیت تماس‌ها

Quality Assurance / Call Quality Assessment

API / DB / CRM Integration

Paging / Alarm

HTXFax (e Fax / FoIP)

Ai analytics - تحلیل‌های هوشمند بر پایه هوش مصنوعی

AI Analytics

CUSTOMERS

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